Refund Policy
Failed-task credit returns and payment refunds are separate processes.
Last updated: 2026-11-13
Failed generation credits
A confirmed failed or rejected task returns the credits reserved for that task once. A request awaiting provider confirmation stays under review. A poor subjective result is not automatically a failed task or a cash refund.
Payment refund requests
Contact support within 14 days of purchase for an unused-credit refund request, duplicate charge or billing error. Include the order ID and reason. We review consumption and payment records; statutory rights take precedence over this policy.
Processing
We aim to acknowledge refund requests within three business days. Approved refunds return through the original payment method, with bank and provider processing times outside our control. Refunded purchases remove corresponding credits; consumed or partially refunded orders require review.
Contact
For account, payment, generation or rights issues, email support@hotlineblingvideo.com with your account email and relevant task or order ID. Never include passwords or payment-card details.